Welcome to the Terms and Conditions for all Cash Converters Online Sites (The “User Agreement”).

The services available at www.cashconverters.co.uk and all other Cash Converters websites are provided by Cash Converters (UK) Ltd (“Cash Converters”, “we”, “us”, or “our”), located at Artisan Hillbottom Road, Sands Industrial Estate, High Wycombe, England, HP12 4HJ. This User Agreement describes the terms and conditions applicable to your use of our services. If you do not agree to be bound by this User Agreement, you may not use or access our services. 

You must read, agree with, and accept all the terms and conditions contained in this User Agreement, which includes those terms and conditions expressly set out below and those incorporated by reference, before you may become a user of the Site. We strongly recommend that, as you read this User Agreement, you also access and read the information contained in the other pages and websites referred to in this document, as they contain further terms and conditions which apply to you as a Cash Converters user. 

By agreeing to this User Agreement, you also agree that your use of other Cash Converters web sites will be governed by the user agreement posted on those other web sites. 

We may amend this User Agreement at any time. Any amended User Agreement will govern new user registrations from the date that it is posted on the Site. Existing users will be bound by the amended User Agreement after the expiry of 30 days following the date of Notice. No other amendment to this User Agreement will be effective. Please note that different notice provisions apply to our Fees and Credits Policy as set out in section 6 below. 

1. About Cash Converters eshop 
   1. Cash Converters eshop is operated by Cash Converters (UK) Limited and provides an eCommerce platform that allows franchise stores trading as Cash Converters (“Cash Converters stores”) to sell goods and allows users to buy from the stores trading as Cash Converters in a variety of different UK locations. 
   2. Cash Converters (UK) Limited does not have possession of anything listed or sold through the Cash Converters Eshop and facilitates the transaction between buyers and sellers. The contract for the sale is directly between buyer and seller. 
2. Registration Eligibility 
   1. Our services are not available to, and may not be used by, persons under the age of 18 years. You must be an adult (18 years or over) to purchase goods from Cash Converters eshop.  
   2. We will only ship goods to mainland UK addresses; we do not ship to addresses outside of the mainland UK. 
3. User ID 
   1. You must choose a User ID and password on completion of registration.  
   2. You are responsible for all actions taken under that User ID and password and shall only use or utilise the Site using your own User ID and password.  
   3. You must use every effort to keep your password safe and should not disclose it to any other person.  
   4. You shall not transfer or sell your User ID to any other person.  
   5. You shall also not permit, either directly or indirectly, any other person to utilise your User ID or password. 
4. Selling to Cash Converters 
   1. Cash Converters stores have a legal obligation to avoid inadvertently buying stolen or fraudulently obtained goods from our customers. 
   2. To help us avoid this we employ a strict implementation of the CCUK ID Policy at the store level, which will be adhered to on every transaction. It consists of, but not in its entirety, the following: 
   3. All transactions may be covered by in-store CCTV. 
   4. Customers must be a minimum of 18 years of age. 
   5. We will always take identification as per our ID policy and it will be entered onto and stored on our computer system. 
   6. Wherever applicable/practical, products will be checked for serial numbers, and if found will be recorded in our computer system along with a brief description of the goods. 
   7. All goods, where applicable, will be PAT tested. 
   8. All goods, where applicable, will be mechanically tested. 
   9. In all stores we strive to maintain a good working relationship with the local police and welcome their assistance in the operating of our business. 
5. Price and payment 
   1. The price of any items will be as quoted on our site, except in cases of obvious error. 
   2. Prices include VAT (where applicable). 
   3. It is always possible that, despite our best efforts, an item listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedure. If an item’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatch, or reject your order and notify you of such rejection. 
   4. We are under no obligation to provide the item to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. 
   5. Payment can be made by debit or credit card or by PayPal. 
   6. We can only process a purchase if the card holder’s name is as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to ensure that the payment details you enter on the website are correct and complete. We will not be responsible for supplying items if the details you submit when making your purchase are incorrect or incomplete. 
   7. No payment will be deemed to have been made until we have cleared funds and we will not accept your purchase or dispatch the products until we receive payment in full. 
   8. Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided. 
   9. Until an order has been dispatched we have the right to cancel at any time and issue a full refund. 
6. Returns Policy 
   1. Nothing in this Returns Policy shall affect the statutory rights of any consumer. 
   2. Right to cancel 
   3. You have the right to cancel a purchase within 14 days of receiving your order without giving any reason. 
   4. To exercise the right to cancel, you must inform the store in which you purchased the item(s) from, of your decision to cancel this contract by a clear statement (e.g. by email, letter or telephone). The store details can be found on your order confirmation and the dispatch note or from the store locator function on the website, however if you have difficulty contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Service Department via email to customerservices.uk@cashconverters.com. 
   5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 
   6. Effects of cancelation 
   7. If you cancel your order, we will reimburse to you all payments received from you, including the costs of outbound delivery. 
   8. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. 
   9. We will make the reimbursement without undue delay, and not later than: 
   10. 14 days after the day we receive back from you any goods supplied, or 
   11. (If earlier) 14 days after the day you provide evidence that you have returned the goods, or 
   12. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 
   13. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 
   14. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 
   15. You will have to bear the direct cost of returning the goods. 
   16. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 
   17. The item must be returned to us in full working order as new or in the same condition as it was when purchased within 14 working days after the day the item was delivered to you. However, we cannot accept cancellations of contracts for the purchase of audio, video, or DVD recordings, video games and software products where the item has been unsealed (this does not apply to goods which are faulty or not as described and which you may be entitled to reject under your statutory rights). 
   18. To cancel your purchase please include our dispatch note, place it with the item securely packaged (preferably in its original packaging) and send it to us so that we receive it within 14 working days after the day the item was received by you. For your protection we recommend that you use a recorded-delivery service. 
   19. You will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective. 
7. Return of substitute goods 
   1. The dispatch of Substitute Goods will only be fulfilled with the agreement of you, the buyer. In the event that we send you replacement items, we will be responsible for the normal postage costs of returning any replacements items to us, if deemed unsatisfactory within 14 working days.  
   2. To exercise the right to cancel the substituted item(s), you must inform the store in which you purchased the item(s) from, of your decision to cancel this by a clear statement (e.g. by email, letter sent by post). The store details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Service Department via email to customerservices.uk@cashconverters.com.  
   3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 
8. Return of defective goods 
   1. You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and must notify the store in which you purchased the item(s). The store information can be found on both your receipt and the dispatch note, however if you have difficulties contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Services Department via email to customerservices.uk@cashconverters.com. 
   2. You must make contact as soon as possible as the resolution options available to you for repairing/replacing/refunding the defective item(s) is dependent on the timeframes outlined in our warranty policy.
9. Site Access 
   1. Without limiting our other remedies, we may limit your activity on the Site, immediately suspend or terminate your user registration or suspend your account and refuse to provide our services to you without notice to you:  
   2. if you breach this User Agreement or the documents incorporated by reference;  
   3. if, despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us;  
   4. if we believe that your actions may cause us financial loss or legal liability;  
   5. if we believe that your actions may cause harm to individuals or other customers or for the prevention of crime; or  
   6. if we believe that your actions are related to Drop Shipping where you use our site to enable you to fulfil orders directly for third parties. 
10. Your Data 
    1. Your Information
       1. “Your Information” is defined as any information you provide to us or other users in relation to the Cash Converters service including the registration or feedback process, your postings on the message boards and any other content that you post within the Site.  
       2. You are solely responsible for any information you post, and we act as a mere conduit for your online distribution and publication of this information. 
    2. RESTRICTIONS 
       1. Your Information and your activities on our Site must not: 
       2. be false, inaccurate or misleading; 
       3. be offensive or menacing, abusive, defamatory, or in breach of copyright, confidence, privacy, or any other rights. 
       4. infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. 
       5. be fraudulent. 
       6. contain any computer viruses, macro viruses, trojan horses, worms, or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data, or personal information. 
       7. cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired. 
    3. ACCESS AND INTERFERENCE 
       1. The Site contains robot exclusion headers.  
       2. Much of the information on the Site is updated on a real time basis and is proprietary or is licensed to Cash Converters by our users or third parties.  
       3. You agree that you will not use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission.  
       4. Additionally, you agree that you will not:  
       5. take any action that imposes or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure.  
       6. copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Site without the prior expressed written permission of Cash Converters and the appropriate third party, as applicable.  
       7. interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or  
       8. bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. We do not authorise you to extract or re-utilise substantial parts of our Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of our Site. 
    4. PERSONAL INFORMATION 
       1. When you use our website, you will be asked to provide certain personal information. Your personal data will be held and used by and shared between the Cash Converters group of companies (“the Group”) and its franchisees (“Franchisees”).  Please see our Privacy Policy for further details. 
11. No Warranty 
    1. We (and our parent, subsidiaries, affiliates, officers, directors, agents and employees) do not guarantee continuous, uninterrupted or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control.  
    2. Our website and our services are provided “as is” and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions, or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance.  
    3. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. 
12. Limitation of Liability 
    1. Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our, franchisees or employees.  
    2. Subject to the foregoing, we (including our parent, subsidiaries, affiliates, officers, directors, franchisees, and employees) will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this User Agreement.  
    3. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. 
    4. We (including our parent, subsidiaries, affiliates, officers, directors, franchisees and employees) also have no liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment. 
13. Indemnity 
    1. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, franchisees, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement (including the documents incorporated by reference), or your violation of any law or the rights of a third party. 
14. Notices 
    1. Unless otherwise explicitly stated, notices to Cash Converters (UK) Limited must be sent by registered mail to Artisan Hillbottom Road, Sands Industrial Estate, High Wycombe, England, HP12 4HJ and notices to you will be sent to the email address that you provide to Cash Converters during the registration process (receipt is deemed 24 hours after an email is sent, unless we receive notice that the email address is invalid), or by registered mail. 
15. Governing Law and Legal Compliance 
    1. This User Agreement shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts. 
    2. The laws of your country may be different from English law, including laws governing what can be legally offered, sold, exported, bought, or imported.  
    3. There may be additional legal requirements, relating to (for example) the requirement to hold a license to buy or sell certain items, or to register a transfer in a central registry.  
    4. You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our service, listing and purchase of items.  
    5. There is no practical way for us to continually monitor the laws of every country, or each user transaction.  
    6. Please do not assume that you are allowed to do what other users do, or that we are approving or validating any transaction, even if you have successfully made similar sales or purchases in the past. 
16. Dispute Resolution 
    1. Disputes between you and Cash Converters stores regarding our services may be reported to Customer Services, Cash Converters (UK) Limited, 5 Wellfield, Runcorn, Preston Brook, Runcorn, Cheshire WA7 3AZ or send an email to customerservices.uk@cashconverters.com.   
    2. Cash Converters (UK) Limited will help facilitate your dispute with the appropriate franchise firm trading as Cash Converters for resolution. 
17. Third Party Rights 
    1. A person who is not a party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement, but this does not affect any right or remedy of a third party specified in this User Agreement, or which exists or is available apart from that Act. 
18. General 
    1. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable.  
    2. You agree that this User Agreement and all incorporated agreements may be automatically assigned by Cash Converters, in our sole discretion, to a third party in the event of a merger or acquisition or any other event.  
    3. You and Cash Converters are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended or created by this User Agreement.  
    4. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.  
    5. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.  
    6. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter.  
    7. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. 

Last updated 23 October 2023.